Frequently Asked Questions
Buyer FAQs
How do I create an account on Remaxan?
To create an account on Remaxan, click the Register link at the top of the page. Fill out the signup form with your name, email address (or phone number), and a secure password, then agree to the terms and submit. You may need to verify your email via a confirmation link. Once your account is created, you can log in using your email/phone and password.
How do I log in to my account?
To log in, click the Login button at the top of the page. Enter your registered email (or phone number) and password, then submit to access your account. If you signed up via a social account and it's available, you can click the Google or Facebook login option. After logging in, you will be redirected to your account dashboard.
I forgot my password. How can I reset it?
If you forget your password, click the Forgot Password link on the login page. Enter the email address associated with your account, and Remaxan will send a password reset link to that email (or a reset code via SMS if you signed up with a phone number). Follow the instructions in the email to set a new password. Once reset, use your new password to log in.
How can I browse products or find what I need?
You can find products on Remaxan by browsing categories or using the search bar. All product categories are listed in the navigation menu; hover or click on a category to see subcategories and find items in a specific department. You can also type keywords into the search bar at the top of the page to look for specific products or brands. Additionally, when viewing a category or search results, you can use filters (price, brand, etc.) to narrow down the results. Our homepage and featured sections also showcase new arrivals and popular products, which you can explore for inspiration.
How do I place an order?
- Add items to your cart: When you find a product you want, click the Add to Cart button on the product page. You can continue shopping and add multiple items to your cart.
- Review your cart: Click the cart icon or View Cart to see the items you've added. Check the quantities and variants, then click Proceed to Checkout.
- Enter shipping details: During checkout, provide your shipping address and choose your preferred shipping option (available methods and costs will be displayed).
- Select payment method: Choose a payment method (e.g., credit card, PayPal, Wallet, or COD if available) and enter the required payment details. You can also apply any coupon codes or use Wallet balance at this step.
- Confirm your order: Review your order summary, then submit the order. After confirmation, you will see an order confirmation page and receive a confirmation email with your order details.
How do I track my order?
Once your order is placed, you can track its status by logging into your account and visiting the Orders or Order History page. Here, you'll find a list of all your orders with their current status (e.g., Pending, Processing, Shipped, Delivered). Click on the specific order to view detailed information. If the order has shipped, a tracking number may be provided; you can use that number on the shipping carrier's website to get real-time delivery updates. Remaxan will also send you email notifications for important updates like shipment and delivery. If you have concerns about the status of your order, you can contact the seller through the order details page or reach out to Remaxan support for assistance.
What shipping options does Remaxan offer, and where do you deliver?
Remaxan offers multiple shipping options depending on the seller and delivery location. During checkout, you will be able to choose from available shipping methods for your order, such as standard delivery, express shipping, or local pickup (if offered by the seller). The shipping cost and estimated delivery time for each option will be displayed at checkout so you can select the one that best suits your needs. Remaxan's sellers can ship to a wide range of locations; generally, we deliver nationwide and to some international destinations. You can enter your address at checkout to confirm if delivery is available to your area. For more information on regions we service and shipping timelines, please see our Shipping Policy page.
What is the return and refund policy?
Remaxan has a customer-friendly return policy to ensure your satisfaction. If you receive an item that is defective, damaged, or not as described, you may request a return within 7 days of delivery (or as specified by the seller's return policy). To initiate a return, log in to your account and go to your Orders page. Find the order or item you want to return and click the Return or Request Refund button (you may be asked to provide a reason and possibly a photo of the item). The seller or our support team will review your request and provide instructions for returning the product. Make sure to keep the item in its original condition and packaging. Once the returned item is received and inspected, Remaxan will process your refund. Refunds are typically issued to your original payment method or as Wallet credit, depending on the payment method used and our policies. Please note that it may take a few business days for the refund to appear in your account.
How do I use the Remaxan Wallet?
The Remaxan Wallet is a feature that lets you store funds in your account for faster checkout and receive store credits or refunds. You can add funds to your Wallet by logging into your account and navigating to the Wallet or My Wallet section. From there, choose the Add Funds option, enter the amount you want to add, and complete the payment using your preferred method. Once added, your Wallet balance can be used to pay for purchases on Remaxan (just select the Wallet as your payment option during checkout, and it will deduct from your balance). If you have a sufficient Wallet balance to cover the order total, you may not need any other payment method. Additionally, any eligible refunds or referral bonuses can be credited to your Wallet. You can check your Wallet balance and transaction history anytime in your account dashboard.
What if I have an issue with my order? (Disputes & Buyer Protection)
If there's a problem with your order—such as not receiving it, receiving the wrong item, or the item is significantly not as described—Remaxan's Buyer Protection policy is here to help. First, we recommend contacting the seller through the order details page or messaging system to inform them of the issue; many problems can be quickly resolved directly with the seller. If you can't resolve the problem with the seller, you can escalate the issue by opening a dispute or claim through Remaxan. To do this, go to your order in the Order History and look for an option like Open Dispute or Report an Issue. Provide details about the problem (and upload photos if necessary). Our support team will then step in to review the case and mediate a resolution between you and the seller. Depending on the outcome, you may receive a replacement item or a refund. Remaxan is committed to ensuring you either get the product you ordered or your money back.
What payment methods are accepted?
Remaxan supports a variety of secure payment methods to make your shopping experience convenient. You can pay using major credit or debit cards such as Visa, MasterCard, and others. We also accept payments via popular online payment gateways like PayPal or Stripe, and in some cases bank transfers or cash deposits (depending on our settings and your region). Additionally, Cash on Delivery (COD) may be available for certain sellers or locations—if offered, you will see the COD option at checkout. All transactions are encrypted and secure. Choose the method that works best for you at checkout, and follow the prompts to complete payment.
I'm having technical issues with the site. What should I do?
If you experience any technical problems on Remaxan (such as pages not loading correctly, difficulty in adding items to cart, or errors during checkout), here are a few steps to troubleshoot: First, try refreshing the page and ensure that your internet connection is stable. If the issue persists, clear your browser's cache and cookies, then reopen the site and try again. You could also try using a different web browser or device to see if the problem is specific to your current setup. If none of these steps help, the issue might be on our side—check if we have posted any announcements about site maintenance or outages. Finally, don't hesitate to contact our support team to report the problem. Provide details (and screenshots if possible) about the issue, and we will work to resolve it as quickly as possible.
How can I contact customer support?
We are here to help! If you need assistance, you can reach Remaxan's customer support through several channels. You can send us an email at support@remaxan.com with your questions or issues, and our team will respond typically within 24 hours. Alternatively, you can use the Contact Us form on our website to submit a query directly. If you prefer real-time help, check if our Live Chat support is available (look for a chat icon on the site) to connect with a representative instantly. Rest assured, our support team is dedicated to assisting you and will guide you through any issue or inquiry you have.
Seller FAQs
How do I become a seller on Remaxan?
To become a seller on Remaxan, you need to register for a seller account (also known as a vendor account). Click on the Become a Seller link on the website (usually found at the top menu or footer). You will be asked to fill out a registration form with details about your shop, including your shop name, address, contact information, and business registration details, as well as any other information we may require to verify your store.
After submitting your seller application, our team will review your details for verification. Once your application is approved, you will gain access to the Seller Panel, where you can update your store information and start posting products for sale on Remaxan.
How do I set up my seller store and start selling?
After your seller account is approved, you can set up your online store through the Seller Panel. Log in to the Seller Panel (use the Login to Seller link on the site) with your credentials. Once logged in, go to your Shop Settings (or Store Settings) section. Here, you should provide important details about your store: upload a shop logo or banner, write a shop description, and enter contact info and address for your business. Save your settings to update your storefront. Next, you can start adding products. Navigate to the Products section and click Add New Product. Fill in the product details such as name, category, price, quantity, descriptions, and high-quality photos for each item you want to sell. Submit each product for it to be listed on the marketplace (some products may require approval by Remaxan before they go live). You can manage your inventory and edit product information anytime through the Seller Panel. Also, be sure to set up your payout details (bank account or payment method for receiving funds) in the seller account settings so you can receive payments for your sales.
What are the commissions and fees for sellers?
Remaxan sustains the marketplace by charging sellers a commission on sales, as well as any applicable fees. The commission is typically a percentage of each order's sale amount (for example, 10% of the product price). This commission is automatically deducted from the payment when an order is completed, and the remaining balance is what you earn. In addition to the sales commission, there may be other fees such as listing fees or payment processing fees. For instance, if you use certain payment gateways, a small transaction fee might be deducted. All current commissions and fees are detailed in our Seller Policy, which you can find on the site or in your Seller Panel. We recommend reviewing these details so you have a clear understanding of the costs involved in selling on Remaxan.
How do I get paid or withdraw my earnings as a seller?
Sellers receive payment for their orders after Remaxan’s commission and any fees are deducted. The funds from your sales will accumulate in your seller balance on Remaxan. To withdraw your earnings, go to the Withdrawals or Payouts section in your Seller Panel. From there, you can request a payout of your available balance. Remaxan offers several payout methods (such as bank transfer, PayPal, etc.), so select your preferred method and ensure your payout details (bank account info, PayPal email, etc.) are up to date in your account settings. Once you submit a withdrawal request, it will be processed according to our payout schedule. ( withdrawals might be processed weekly or after a set holding period to account for returns or disputes.) You will be notified when the payout is completed. Please note that a minimum withdrawal amount may apply, and processing times can vary depending on the payment method.
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