Terms and Conditions

Effective Date: January 1, 2025

1. Acceptance of Terms

By accessing or using the Remaxan e-commerce marketplace (“Remaxan” or “the Platform”), you agree to be bound by these Terms and Conditions (“Terms”). These Terms constitute a legal agreement between you (the “User”) and Remaxan (referred to as “we,” “us,” or “our”). If you do not agree to any part of these Terms, you must refrain from using the Platform. Use of our Platform is also subject to other applicable policies referenced herein, including our Return & Refund Policy, Seller Policy, Privacy Policy, and Support Policy, which are incorporated into these Terms by reference.

2. User Accounts and Eligibility

• Account Registration: To access certain features of Remaxan (such as purchasing or selling goods), you must create an account. You agree to provide accurate, current, and complete information during registration and to keep your account information updated.
• Eligibility: You must be at least 18 years old (or the age of majority in your jurisdiction) to create an account or use the Platform. By registering, you represent that you have the legal capacity to enter into this agreement.
• Account Security: You are responsible for maintaining the confidentiality of your account credentials. Any activity under your account is your responsibility. If you suspect unauthorized use of your account, you must notify us immediately.
• Account Termination: We reserve the right to suspend or terminate your account at our discretion for violations of these Terms, fraudulent activity, illegal conduct, or other misuse of the Platform. (See Section 9 on Termination).

3. Permitted Use and User Conduct

Remaxan provides a platform for buyers and sellers to transact. By using our Platform, you agree to:

• Lawful Purposes: Use the Platform only for lawful purposes and in accordance with these Terms and all applicable laws and regulations.
• Respectful Engagement: Refrain from posting or transmitting any content that is unlawful, harmful, fraudulent, defamatory, obscene, or otherwise objectionable. You must not harass, threaten, or impersonate other users.
• Prohibited Activities: You will not engage in activities that could harm the Platform or other users, including: injecting malicious code, attempting to gain unauthorized access to systems, scraping or data mining, or any form of abuse.
• Marketplace Transactions: Buyers and sellers must follow the designated processes for orders, payments, shipping, returns, and communication as outlined by Remaxan. Sellers are additionally subject to our Seller Policy (see the Seller Policy page for details), and buyers must adhere to our Return & Refund Policy when requesting returns.
• No Circumvention: Transactions initiated on Remaxan should be completed on the Platform. Users (both buyers and sellers) must not attempt to circumvent the Platform for the purpose of avoiding fees or any other reason.

4. Intellectual Property Rights

• Ownership of Platform Content: All content on the Remaxan Platform – including text, graphics, logos, button icons, images, audio clips, and software – is the property of Remaxan or its content suppliers and is protected by intellectual property laws. This includes our trademarks, service marks, and trade dress. You may not use our intellectual property (such as logos or brand name) without our prior written consent.
• License to Use: Remaxan grants you a limited, revocable, non-exclusive, non-transferable license to access and use the Platform for its intended purposes (shopping, selling, and interacting with the marketplace) in accordance with these Terms. This license does not allow you to reproduce, duplicate, copy, sell, or otherwise exploit any portion of the Platform without express written permission.
• User-Generated Content: If you post reviews, comments, or other content on the Platform, you grant Remaxan a non-exclusive, worldwide, royalty-free license to use, reproduce, modify, and display that content in connection with operating and promoting the Platform. You represent that you have the rights to any content you post and that such content does not infringe any third-party rights or violate any laws. We may remove or moderate user content that violates these Terms or our policies.
• Third-Party Intellectual Property: You agree not to upload or sell products that infringe on the intellectual property rights of others. Selling counterfeit or pirated goods is strictly forbidden. If you infringe on others’ intellectual property, your account may be suspended or terminated, and you may face legal consequences. For more details on seller obligations regarding intellectual property, see the Seller Policy.

5. Purchases, Payments, and Fees

• Pricing and Availability: All prices on the Platform are listed in the applicable currency (e.g., Nigerian Naira – NGN, or as specified) and include any applicable taxes unless stated otherwise. We strive to ensure accurate pricing and product information; however, in the event of a pricing error or inaccurate product details, we reserve the right to cancel orders (with a full refund if you have already paid).
• Payments: Buyers must pay for purchases through the approved payment methods provided on the Platform. We use third-party payment processors to handle transactions securely. You agree to abide by the terms and conditions of the relevant payment processor. We are not responsible for errors or losses caused by the payment processor, but we will help facilitate communication to resolve payment issues.
• Fees for Sellers: Sellers are responsible for any fees or commissions as outlined in our Seller Policy or seller account dashboard. Remaxan may deduct commissions or fees from the sales proceeds before remitting payouts to sellers. We will provide transparency about any charges to sellers.
• Shipping and Fulfillment: Sellers are responsible for fulfilling orders promptly and providing accurate shipping information. Buyers are responsible for providing correct delivery addresses. (Refer to the Return & Refund Policy for what happens in case of non-delivery or delivery of incorrect items.)

6. Return and Refund Terms

Buyer satisfaction is important to us. While general terms are outlined here, our detailed Return & Refund Policy is available on the Return & Refund Policy page and is incorporated into these Terms by reference. Key points include:

• Return Window: Buyers may be eligible to return products within a specified time frame (e.g., 7 days from delivery) if certain conditions are met.
• Eligible Returns: Items must be in original condition (unused, with tags and packaging) unless the item arrived defective or damaged. Certain categories of products may be non-returnable for hygiene or safety reasons (e.g., perishable goods, personal care items, etc., as defined in the Return Policy).
• Return Process: To initiate a return, buyers should follow the instructions in the Return & Refund Policy, which typically involve contacting Remaxan customer support or using the online return request feature. Sellers are expected to comply with approved return requests.
• Refunds: Once a returned item is received and inspected, a refund will be processed according to the Return & Refund Policy. Refunds are generally issued to the original payment method (or as store credit, where applicable) within a stated timeframe.
• Responsibility for Return Shipping: The Return & Refund Policy outlines who bears the cost of return shipping. For instance, if the return is due to a defective or wrong item, the seller or Remaxan may cover return shipping; if due to buyer’s change of mind, the buyer might cover it. Please refer to the detailed policy for specifics.

By using the Platform, buyers and sellers agree to abide by the Return & Refund Policy.

7. Disclaimers of Warranties

• “As-Is” Basis: The Remaxan Platform, including all content, functions, and services, is provided on an “as is” and “as available” basis. Remaxan makes no warranties or representations of any kind – express or implied – regarding the operation of the Platform or the information, content, materials, or products included. To the fullest extent permitted by applicable law, we disclaim all warranties, express or implied, including but not limited to:
  • Implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement;
  • Any warranty that the Platform or its servers are free of viruses or other harmful components;
  • Any warranties arising from course of dealing or usage of trade.
• User’s Own Risk: You expressly agree that your use of the Platform is at your sole risk. While we strive to maintain a safe, secure, and functional marketplace, we do not guarantee that the Platform will be uninterrupted or error-free.
• Product Warranties: Any product warranty (for goods sold on the Platform) is provided by the seller or manufacturer of that product, not by Remaxan, unless explicitly stated by Remaxan. Remaxan is not liable for the accuracy of product descriptions or warranty promises made by sellers.

8. Limitation of Liability

To the fullest extent permitted by law, in no event shall Remaxan, its officers, directors, employees, affiliates, or agents be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of (or inability to use) the Platform or any transactions conducted through the Platform. This includes, without limitation:

• Loss of profits, revenue, business, or data;
• Emotional distress or other intangible losses;
• Damages resulting from any goods or services purchased or obtained, or messages received or transactions entered into through the Platform;
• Unauthorized access to or alteration of your transmissions or data.

In jurisdictions that do not allow the exclusion or limitation of certain damages, our liability will be limited to the maximum extent permitted by law. In all cases, our total aggregate liability to you for any claim arising out of or relating to these Terms or use of the Platform will not exceed the amount of fees (if any) you have paid to Remaxan for use of the service in the 6 months immediately preceding the event giving rise to the claim. If you are dissatisfied with any portion of the Platform or with these Terms, your sole and exclusive remedy is to discontinue use of the Platform.

9. Indemnification

You agree to indemnify, defend, and hold harmless Remaxan and its affiliates, and their respective officers, directors, agents, and employees, from and against any and all claims, liabilities, damages, losses, costs, or expenses (including reasonable attorneys’ fees) arising out of or relating to:

• your misuse of the Platform or violation of these Terms;
• your breach of any applicable law or regulation, or the rights of a third party (including intellectual property rights or privacy rights); or
• any content you post or products you sell (for sellers) on the Platform.

This indemnification obligation will survive the termination of your account or these Terms.

10. Suspension and Termination

• By Remaxan: We reserve the right to suspend or terminate your access to the Platform (or certain features of the Platform) at any time, with or without notice, for any violation of these Terms or our policies, or for any other conduct that we, in our sole discretion, believe is harmful to our interests or those of our users, partners, or the community. In cases of severe violations, we may terminate without prior suspension. Account termination may include removal of your listings or content and forfeiture of any fees paid.
• By User: You may discontinue use of the Platform at any time. If you wish to delete your account, you should contact our customer support or use available account settings. Note that even after account deletion, certain information may be retained as required for legal compliance or legitimate business purposes (see our Privacy Policy for data retention practices).
• Effect of Termination: Upon termination of your account, whether initiated by you or by us, your right to access the Platform ceases. The provisions of these Terms that by their nature should survive termination (such as intellectual property rights, warranty disclaimers, limitation of liability, indemnity, and dispute resolution) will remain in effect.

11. Dispute Resolution and Governing Law

• Governing Law: These Terms and any dispute or claim arising out of or in connection with them (including non-contractual disputes) shall be governed by and construed in accordance with the laws of the Federal Republic of Nigeria. We may specify a particular jurisdiction’s laws here; if not specified, assume Nigeria law applies.
• Negotiation: In the event of a dispute between you and Remaxan, we encourage you to first contact our customer support to seek an amicable resolution. Most user concerns can be resolved informally through our Support Policy processes.
• Arbitration Clause: If we are unable to resolve a dispute amicably, and unless prohibited by law, any dispute arising from or relating to these Terms or the use of the Platform shall be finally resolved by binding arbitration administered by a recognized arbitration body in the applicable jurisdiction. The arbitration will be conducted on an individual, confidential basis. You waive your right to a trial by court (and to participate in a class action) for these disputes, to the extent permitted by law. (If arbitration is not applicable, disputes shall be resolved in the courts of the competent jurisdiction as determined by the governing law above.)
• Injunctive Relief: Notwithstanding the above, Remaxan may seek injunctive or other equitable relief in any court of competent jurisdiction to prevent actual or threatened infringement, misappropriation, or violation of our intellectual property or other proprietary rights.
• Time Limit: You agree that any claim or cause of action arising out of or related to use of the Platform or these Terms must be filed within one (1) year after such claim or cause of action arose, or be forever barred, unless a longer period is required by applicable law.

12. Privacy and Data Protection

Protecting your privacy is important to us. Please review our Privacy Policy (available on the Privacy Policy page) to understand how we collect, use, and share your personal information. By using the Platform, you consent to the collection and use of your information as outlined in the Privacy Policy. If you are a seller or buyer, you also agree not to misuse any personal data you obtain through the Platform, and to use it only for transaction-related purposes (for example, a seller using a buyer’s shipping address only for fulfilling that order). Remaxan complies with applicable data protection laws and regulations (such as the Nigeria Data Protection Regulation where applicable), and expects users to handle personal data with care and legal compliance. The Privacy Policy is incorporated by reference into these Terms.

13. General Provisions

• Changes to Terms: Remaxan may modify or update these Terms & Conditions from time to time. We will notify users of any material changes via the Platform (or via email, if appropriate). Continued use of the Platform after changes are posted constitutes your acceptance of the revised Terms. It is your responsibility to review the Terms periodically for updates.
• Entire Agreement: These Terms, together with any policies and guidelines referenced herein (Return & Refund Policy, Seller Policy, Privacy Policy, Support Policy, etc.), constitute the entire agreement between you and Remaxan with respect to your use of the Platform, and supersede any prior agreements or understandings.
• Severability: If any provision of these Terms is held to be invalid or unenforceable, that provision will be interpreted to fulfill its intended purpose to the maximum extent permitted by law, and the remaining provisions will remain in full force and effect.
• Waiver: Our failure to enforce any right or provision of these Terms shall not operate as a waiver of that right or provision. A waiver is only effective if in writing and signed by our authorized representative.
• Assignment: You may not assign or transfer any of your rights or obligations under these Terms without our prior written consent. Remaxan may freely assign these Terms (in whole or in part) as part of a merger, acquisition, sale of assets, or by operation of law or otherwise.
• Headings: Section headings in these Terms are for convenience only and have no legal or contractual effect.

14. Contact Information

If you have any questions, concerns, or notices regarding these Terms & Conditions, you can contact us at:

• Email: support@remaxan.com

Please refer also to our Support Policy for guidance on customer support and issue resolution.